1. Return Period

You may return most products within 7 days of delivery for a full refund or exchange, provided the products meet our return conditions.

2. Eligible Products

The following products are eligible for return:

• Unopened and unused makeup products
• Skincare products in original packaging
• Fashion jewelry with original tags
• Sunscreen products with seals intact

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used makeup products
• Products without original packaging
• Items damaged due to customer misuse
• Personal hygiene products
• Final sale items

4. Return Conditions

To be eligible for return, products must:

• Be in original condition and packaging
• Have all tags and seals intact
• Not show signs of use or damage
• Include original receipt or proof of purchase

5. Return Process

1. Contact our customer service at office.fulki@gmail.com
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Ship the product back to us
5. Receive refund or exchange within 7 business days

6. Refund Process

Refunds will be processed using the original payment method. Please allow 7-10 business days for refunds to appear in your account.

7. Exchange Policy

Exchanges are subject to product availability. If the requested item is unavailable, we will offer a refund or alternative product.

8. Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors.

9. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery for immediate replacement or refund.

10. Cancellation Policy

Orders can be cancelled before shipping. Once shipped, the return policy applies.